Shipping & Returns

***To ensure freshness, Gift Baskets are prepared when the order is received and are customized to suit the occasion and recipient. Due to high volumes in in December, single basket orders will require 2-4 business days for processing prior to being delivered or shipped.***

*Due to the global pandemic, transit times may vary by up to eight (8) business days. Our team is working tirelessly to meet requested delivery dates. If your order is delivered earlier than expected, please be advised that we have been informed by our courier to submit all shipments right away. This is to ensure that gifts arrive during this holiday season. We appreciate your support and patience as we navigate through this time together.*

Whata Basket allows you to place your order in advance. Simply use our delivery date selector at checkout.  Delivery Dates Will Be honored

*Please note transit times by province below.

Express Shipping- Only select this option if you want your basket shipped next day outside Ontario/Quebec. Order your baskets in advance to avoid higher shipping fees. Whata Basket has a delivery date selector that allows you to order your baskets in advance to avoid higher shipping fees. Refer to our transit times below when using our delivery date selector. Average transit times are 2- 4 days outside of Ontario. We recommend submitting your orders 5 days in advance when using our delivery date selector. Next day delivery is not guaranteed in rural areas, but transit times are increased significantly due to our air service



Destination Ground Transit Time   Ground 2 Day Delivery Next Day Delivery-2 Extra Days During Holidays
Newfoundland & Labrador 4 Days    $18 N/A $50.00
Nova Scotia 2 Days    $18  N/A  $50.00
PEI 2 Days    $18  N/A  $50.00
New Brunswick 2 Days    $18  N/A  $50.00
Quebec Express Holiday Delivery   $16  N/A  $50.00
Manitoba 2 Days    $16  N/A  $50.00
Saskatchewan 3 Days    $18 N/A $50.00
Alberta 4 Days    $18 N/A $50.00
British Columbia 5 Days    $18 N/A $55.00
Northwest Territories and Nunavat 3 Days    $75   $-    $100
US 2-6 Days   $30.00  $-    $75.00
Ontario Express Holiday Delivery (1-3 Business Days)   $15.00 N/A N/A

Please allow 2-5 extra days in transit for rural areas.



***This is not applicable during peak holiday seasons.

We guarantee that all orders will be shipped within 24 hours or else the shipping is free. This only applies Monday through Friday, and all orders placed on Friday will be shipped on Monday. For example, an order placed on a Friday at 12pm will be shipped by 12pm Monday. Orders placed on weekends will be shipped on Monday. Special requests or special orders may be excluded from this guarantee. Orders placed before 3:00 will be shipped same day unless otherwise specified. Orders placed after 3:00 P.M will be shipped the following day. 

We cannot assume responsibility for delays in shipment due to wrong or incomplete addresses therefore, we ask that you make sure that you have a correct ship to address and daytime phone number for the recipient before ordering. In the event that the wrong delivery address is provided, there will be a $20 surcharge for delivery address correction.

If a gift is being delivered to a HOTEL or Hospital, please be sure to provide the recipient's room number and phone number. Again, we recommend the gift be sent to a business or home address in case the recipient is discharged early. A 2nd delivery fee will be charged to your Credit Card for any re-routing of packages. We CAN NOT ship to P.O Boxes OR RR#'s. Please provide FULL ADDRESSES AND A PHONE NUMBER TO CALL THE RECIPIENT.

If you still have questions, please call (1-800-571-9472) or email us at Thank you!


Holiday Season

We try our best to meet the heavy demand of the Holiday Season. Online orders can take up to 3 business days before they are shipped out. If you have any special requests, please do not hesitate to call us.



The Whata Basket Team